Privacy Policy

This Privacy Policy explains how Master Your Trading Mindset (“MYTM”), operated by Telos Holdings Pty Ltd (ABN 22 687 704 936), collects, uses, discloses, and protects your personal information when you access or use our website, products, and services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account information: Name, email address, country of residence
• Payment information: Billing address, payment card details (processed securely by our third-party payment processor — we do not store full card details)
• Application information: Trading experience, goals, and other details submitted through application forms
• Communication: Emails, support requests, survey responses, and community messages
• User-generated content: Journal entries, community posts, and feedback

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time on site, click patterns, referral source
• IP address and approximate geographic location
• Cookies and similar technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party platforms you use to interact with MYTM (e.g., payment processors, email service providers, community platforms like Discord).

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information (receipts, confirmations)
• Manage your account and deliver purchased content
• Communicate with you about products, updates, and support
• Send marketing and promotional communications (with your consent — you may opt out at any time)
• Analyse usage patterns to improve our website and services
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given explicit consent (e.g., marketing emails)
• Contract performance: Where processing is necessary to fulfil our obligations to you (e.g., delivering purchased courses)
• Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement), provided these do not override your rights
• Legal obligation: Where processing is required by law

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third parties that help us operate our business (payment processors, email platforms, hosting providers, analytics tools). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Community platforms: If you join our community (e.g., Discord), your username and activity may be visible to other members.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When your information is no longer required, we will securely delete or de-identify it.

Account data is retained for the duration of your account plus a reasonable period for backup and legal compliance. Payment records are retained as required by tax and financial reporting obligations.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential cookies: Necessary for website functionality (e.g., session management, security)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For analytics, we may use Google Analytics — you can opt out using the Google Analytics Opt-out Browser Add-on.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States, where our service providers may operate. These countries may have different data protection laws. By using our Services, you consent to such transfers.

Where required, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

9. Your Rights

Under the Privacy Act 1988 (Cth) and applicable laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt out: Unsubscribe from marketing communications at any time using the “unsubscribe” link in any email or by contacting us
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, contact us at support@masteryourtradingmindset.com. We will respond within 30 days.

10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes may be communicated by email or through a prominent notice on our website. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions, requests, or complaints, contact:
Email: support@masteryourtradingmindset.com
Entity: Telos Holdings Pty Ltd t/a Master Your Trading Mindset
Jurisdiction: New South Wales, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992